APPOINTMENTS AND CANCELLATION POLICY

Advanced reservation for our service(s) is recommended. A major credit card is required to hold your reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments cancelled, changed or rescheduled in less than 24 hours will be billed 100% of each service.

ARRIVAL

We ask that you please arrive 10-15 minutes prior to your appointment time. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.

CELL PHONES

We kindly ask that you turn off your cell phones upon arrival and to remember to speak in your very soft spa voice once you enter the spa.

PERSONAL BELONGINGS

Please leave all jewelry and valuable items at home. We are not responsible for lost or misplaced items.

PRICES AND SERVICES

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

PAYMENTS

We accept the following forms of payment: cash, major credit cards, Glo Boutique Spa gift certificates.

GRATUITY

Gratuity is not included in the price of service. It is at your discretion and always appreciated. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. Tipping envelopes for cash gratuities are provided at the front desk.

PRECAUTIONS

Be sure to mention any of your medical conditions when you book an appointment. Certain treatments may not be advisable for you.
Please consult with your physician to determine which services are right for you; if you are pregnant, have allergies, medical conditions or are taking medications.

CHILDREN

To maintain our serene atmosphere, we ask that you do not bring children to the spa. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by a parent or guardian during services and everyone under the age of 18 must have an adult sign their initial consultation form.

GIFT CERTIFICATES

Gift Certificate purchases are not refundable. Buy Online, visit our spa location, or simply call us at 1 (347) 889 5050.

PRODUCT RETURN OR EXCHANGE

You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit.

COMMUNICATING YOUR PREFERENCES

All aspects of treatment can usually be modified to your preferences: amount of light, table temperature or type of music, and whether you choose to have conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and will clarify any issue you may have.